Refund policy
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margin:auto;
padding:50px 20px;
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color:#333;
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background:#f7f7f7;
padding:45px;
border-radius:25px;
text-align:center;
margin-bottom:40px;
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font-size:38px;
margin-bottom:15px;
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color:#666;
line-height:1.7;
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.return-section{
margin-bottom:35px;
}
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font-size:26px;
color:#111;
margin-bottom:15px;
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.return-section p{
font-size:16px;
line-height:1.8;
color:#555;
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.return-section ul{
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color:#555;
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.contact-box{
background:#111;
color:white;
padding:35px;
border-radius:25px;
text-align:center;
margin-top:40px;
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.contact-box a{
color:white;
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Return & Refund Policy
SMS Global Sourcing is committed to providing professional sourcing services and quality support for businesses worldwide.
1. Overview
Due to the nature of our business, products and services may involve suppliers, manufacturers, international shipping, and customized sourcing solutions. Return and refund eligibility depends on the type of product, service provided, and the status of the order.
2. Product Returns
Customers may request a return review for eligible products if items are damaged, defective, or significantly different from the approved order specifications.
- Products must be reported within a reasonable timeframe after delivery
- Photos or videos may be required as proof
- Products must be unused unless the issue is a manufacturing defect
- Return approval must be received before sending items back
3. Non-Returnable Items
Certain items may not be eligible for return, including:
- Custom-made or customized products
- Products manufactured according to customer specifications
- Items approved after inspection
- Products damaged due to customer handling
- Clearance or special order items
4. Refund Eligibility
Refunds may be considered in situations such as:
- Incorrect product shipment
- Approved defective products
- Duplicate payments
- Services paid for but not started
5. Sourcing Service Fees
Sourcing fees, consultation fees, supplier research, and business service fees may become non-refundable once work has started. This includes supplier communication, product research, price negotiation, and sourcing activities.
6. Supplier Orders & Deposits
Payments made to suppliers, factories, or manufacturers may not be refundable after production, preparation, or shipment arrangements have started. Customers are responsible for confirming product details, quantities, and specifications before approval.
7. Shipping & Delivery Issues
Shipping delays caused by carriers, customs, weather, international events, or other external factors are not considered refundable situations. SMS Global Sourcing will assist customers in resolving shipping concerns whenever possible.
8. Quality Control & Inspection
Customers may request inspection and quality control services before shipment. Inspection services help identify potential issues but do not guarantee that products will never experience manufacturing defects.
9. Refund Processing
Approved refunds will be processed after review and confirmation. Refund processing times may vary depending on the payment method and financial institution.
10. How To Request A Return Or Refund
To request a return or refund, contact SMS Global Sourcing with:
- Name and contact information
- Order or service details
- Description of the issue
- Photos or supporting documents if required
Contact SMS Global Sourcing
📧 Email:
smsglobalsourcing@gmail.com